Welcome to eReliever, an online platform for consultation services provided by Talkspace Worldwide Vandad AB (Org. No: 559436-9992, Trädgårdsgatan 3, 3 TR, 753 10 Uppsala). By choosing our services, you voluntarily consent to engage in online consultation and acknowledge that you have been informed of the associated benefits and risks.

1. Nature of Online Consultation

a. eReliever provides secure online consultation services through platforms such as video conferencing.

b. Online consultations may differ from in-person sessions, including potential limitations in non-verbal communication.

2. Confidentiality and Privacy

a. eReliever prioritizes the confidentiality and privacy of your consultation sessions. While all reasonable measures are taken, complete security cannot be guaranteed due to potential technical vulnerabilities.

b. Your personal information will not be shared with third parties unless required by law.

3. Risks and Benefits

a. Risks: These include technical issues, interruptions in communication, or unauthorized access to confidential information.

b. Benefits: Online consultation offers accessibility, convenience, and scheduling flexibility.

4. Professional Credentials and Scope of Practice

a. All counselors on eReliever are licensed and qualified professionals in their respective jurisdictions.

b. Counselors adhere to ethical guidelines and professional standards during sessions.

5. Fees and Payment

a. eReliever provides clear information on consultation fees, including cancellation and rescheduling policies.

b. Payments are processed securely online, and customers are debited immediately after booking an appointment.

 

Cancellation Policy

At eReliever, we value the time of both our clients and counselors. Our cancellation policy is designed to ensure fairness and professionalism.

Cancellations and Rescheduling

Advance Notice: A minimum of 24 hours’ notice is required for cancellations or rescheduling.

How to Cancel/Reschedule: Use the “Manage Appointments” feature on our website or contact support at appointment@ereliever.com.

Late Cancellations: Cancellations with less than 24 hours’ notice incur a fee equal to 100% of the session cost.

No-Shows: Clients who do not attend their session without prior notice will be charged the full session cost.

Refunds

Late Cancellations/No-Shows: Fees are non-refundable.

Advance Cancellations: Sessions canceled with more than 24 hours’ notice will receive a full refund.

Recurring Appointments

Clients are encouraged to adhere to the 24-hour notice policy for recurring appointments to maintain seamless scheduling.

Policy Modifications

eReliever reserves the right to update this policy at any time. Changes will be communicated via the website and email notifications.

Contact Us

If you have any questions about these terms or the cancellation policy, contact us at appointment@ereliever.com. We are committed to providing high-quality mental health care and support.

Thank you for choosing eReliever for your mental health needs.