eReliever FAQ
What is eReliever?
eReliever is a specialized online counseling and psychotherapy platform that provides mental health services online to Persian speakers living abroad. Our goal is to provide easy, affordable, and professional access to counseling services.
Is eReliever right for me?
If you want to improve your mental health, eReliever can help you. Our specialists are trained in various fields, including:
– Psychiatric disorders (depression, anxiety, etc.)
– Family counseling, parenting, and adolescent behavior
– Emotional and marital relationships
– Migration adjustment issues
– Grief and loss
– Self-confidence and emotion management
– Addiction and dependency
How can I choose a counselor?
There are two ways to select a counselor:
1. Direct selection of a therapist through the website
2. Using pre-counseling services to find the most suitable counselor
What is pre-counseling?
Pre-counseling is a 45-minute session during which our specialists assess your conditions and needs to recommend the most suitable counselor. To book a pre-counseling session:
1. Select one of the specialists from the pre-counseling section
2. Choose a suitable time
3. Pay the session fee
4. Receive the session link and information via email
What are the costs?
– Session costs range from 45 to 70 euros
– Services are currently not covered by insurance
– Payments are processed through the secure Klarna platform
– Payments can be made from anywhere in the world
How do I book a counseling session?
1. Select your preferred therapist
2. Choose the service type and suitable time
3. Complete the payment
4. Receive the session link and information via email
How can I confirm my session booking?
After successful reservation and payment:
– The session will appear in your personal profile (View your Appointments section)
– You will receive an email containing session information and Google Meet link
– Please check your spam folder as well
What is the cancellation policy?
– Cancellation up to 24 hours before the session: full refund
– Cancellation less than 24 hours before the session: no refund
Privacy and Security
eReliever is committed to maintaining your confidentiality and privacy:
– All sessions are completely confidential
– Personal information is not shared with third parties
– Information may only be disclosed to authorities when legally required
– Despite our maximum effort, due to the nature of online communications, 100% security cannot be guaranteed